FAQs

Frequently Asked Questions (FAQs)

Welcome to the ONRON Help Centre. We’ve gathered the most common questions from our global community to make your shopping experience as smooth as possible.

🛍️ Orders & Sizing

Where is ONRON based? We are proudly based in Stafford, England. Our creative and operations team works from our headquarters at 4 Denstone Avenue, ST17 4TL.

How do I choose the right size? We want you to look and feel your best. Each product page features a detailed Size Guide. Our garments typically follow UK/EU sizing. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can email us for specific measurements.

Can I cancel or change my order? We process orders quickly to get your fashion to you fast! Please email iwrs9898@outlook.com within 2 hours of placement if you need to make changes. Once an order is processed by our warehouse, we are unable to cancel or modify it.

📦 Shipping & Delivery

How much does shipping cost? We offer simple, transparent worldwide shipping:

  • Orders over €80.00: FREE Standard Shipping.

  • Orders under €80.00: A flat rate of €4.50.

Do you ship internationally? Yes! We ship our collections worldwide. Whether you are in Europe, North America, or beyond, we can deliver a piece of British style to your door.

How long will my delivery take? * Processing Time: 1–3 business days.

  • Shipping Time: 7–14 business days depending on your location and local customs processing.

  • You will receive a tracking number via email as soon as your package leaves Stafford.

Will I have to pay customs duties? Since we ship from the UK, international orders (outside the UK) may be subject to local import duties or VAT. These charges are determined by your local customs office and are the responsibility of the customer.

🔄 Returns & Refunds

What is your return policy? We offer a 30-day return window from the day you receive your order. Items must be unworn, unwashed, and have all original tags attached.

How do I start a return? Simply contact us at iwrs9898@outlook.com with your order number. We will provide you with the return instructions and our Stafford office address. Please note that customers are responsible for return shipping costs.

When will I get my refund? Once your return is received and inspected, we process refunds within 5–10 business days back to your original payment method.

📞 Contact Us

Still have questions? Our team is here to help Monday – Friday, 9:00 AM – 5:00 PM (GMT).